The relationship between CDGV Associés SARL, whose trade name is LuxVisual, hereinafter "LuxVisual", and its customers, hereinafter "the Customer", is governed by the following general terms and conditions of sale:

ORDERS
By placing an order, the client accepts the general terms and conditions of sale and waives his own conditions of purchase.

ACCEPTANCE
All orders, regardless of the method of transmission, by e-mail, fax or our webshop, are considered accepted only after our written order confirmation has been sent. This order confirmation constitutes the only agreement binding the two parties and cancels the customer's purchase conditions. It will result, if necessary, in a confirmation of acceptance of the method of payment.

OFFERS
LuxVisual's offers are made for information purposes only, without commitment and within the limits of available stocks. Offers may be revised in case of salary increases, social security charges, raw material prices or changes in international currency parities. They are valid for 30 days.

PRICES
Prices are always to be considered as net prices, exclusive of taxes, without discount or commission. They can be modified without notice.

PAYMENTS
All first orders are payable in advance. After acceptance by our accounting department, our invoices are payable upon receipt or within 30 days from the date of invoice, net and without discount. Any amount remaining unpaid on the due date will be subject to interest calculated on the basis of the legal interest rate plus 2%, with a minimum interest rate of 12%.
In case of non-payment on the due date, we reserve the right to increase the invoice amount by 10%, with a minimum of € 25.00. Failure to pay will automatically result in the expiry of all payment deadlines, so that the entire amount due becomes immediately payable.
The customer cannot appeal to a dispute to refuse or delay payment.

Our invoices are payable by bank transfer to our account at BGL BNP PARIBAS IBAN: LU03 0030 3101 7705 0000 - BIC: BGLLLULL

DEPOSIT
A deposit will be requested for any order exceeding 3000 € HT

RETENTION OF TITLE
The goods remain our property until full payment of the price. All risks are borne by the customer. Any advance payments made shall be retained by us as compensation for any losses in the event of resale. If the customer himself processes or resells the goods belonging to us, he shall from that time onwards charge us with all claims arising from this resale.

DELIVERY TIME
The delivery times indicated by LuxVisual are only indicative and are given without guarantee. No compensation or breach of contract can be granted for late delivery.
Delivery times may be revised if the client's files have to be cleared or if they are not in conformity. Likewise, any delay due to the failure to submit compliant files or the failure to accept the Ready-for-Printing on the agreed date will result in an additional delay.

ACCEPTANCE AND SHIPMENT
Our goods travel at the customer's risk, even if the shipment is free. In case of damage, the usual reservations must be made in writing to the carrier responsible for their delivery by the customer. The verification of the goods must concern the quantities, the quality and the conformity in relation to the order placed.

RETURN POLICY
All of our products are fully customized to meet the specific requirements of each of our customers. As such, we do not accept returns or exchanges unless the item you have purchased is defective. If you receive a defective item, please contact us at +352 26 25 38-1 or at webshop@luxvisual.lu and provide details of the product and fault.

INTELLECTUAL PROPERTY
LuxVisual only executes orders received according to the ready for printing files sent by the client. LuxVisual is not responsible for claims based on trademarks, models, designs and patents that are introduced by third parties in relation to orders that are executed by LuxVisual on behalf of the customerr, who is presumed to hold the reproduction rights of the documents, images, photographs, logos and fonts entrusted to LuxVisual.

FILES AND LIMITS
LuxVisual is not responsible for printing problems related to direct tone to four-color process conversions, color space changes, fonts and transparency problems if these defects are present on the client's file.

The client acknowledges that he/she is aware of the differences in tints and renderings from one screen display to another and from a copier output to a large format print.

LuxVisual reserves the right to make certain technical modifications deemed necessary on the client's files that do not comply with the specifications (bleed, colorimetric space, direct tone cutting line etc.). LuxVisual reserves the right to refuse any order for which the print files do not comply with the specifications available online in our Large Format DTP Guide. LuxVisual cannot be held responsible in case of non-compliance with technical constraints.

RESERVATIONS
Offers made without exact knowledge by LuxVisual of the object to be reproduced or manufactured are adapted if it appears at the time of the order that the work to be executed does not correspond to the estimate. LuxVisual also reserves the right to make technical changes to the object or concept to be reproduced or to the article to be executed that are necessary due to the manufacturing method we use.

LIABILITY
The delivery of a ready for printing or sample of the concept covers our liability for omissions or negligence after printing. Corrections must be made by the customer. Any intervention on our part will be invoiced on a time basis at 67 € excl. tax per hour.

COPYRIGHT
The projects, diagrams, creations, models and templates produced by LuxVisual remain our property and may not be reproduced without written authorisation.

TOLERANCES
With regard to the exact reproduction of colours, the client must accept any deviations resulting from the printing and production process used. Quality and resistance to light and weather are never guaranteed, unless a written guarantee has been given. The uniformity and stability of printed or manufactured materials is not guaranteed. Slight variations in colour, appearance or positioning shall under no circumstances lead to the rejection of the order. All raw materials used are only guaranteed within the framework of the guarantee given by our own suppliers. For all articles, a quantity tolerance of 10% is allowed.

ARTICLES
Our paper and online catalogues are not binding. Changes to technical or quality specifications may occur in our products without our liability being incurred.

MATERIALS
When we store materials from our customers, we reserve the right to expressly relieve ourselves of any responsibility in this respect, as well as for materials that are transported to Luxembourg or abroad.

TRADE MARK
LuxVisual reserves the right to mention its trade name or brand on the products, even if they already bear a publisher or advertising agency name.

CLAIMS
All complaints must be made in writing within 48 hours of receipt of the goods, otherwise they will be invalid.
Acceptance of an order form or a dispatch note is considered as acceptance of the quantity. The use, even partial, of the delivery shall be deemed acceptance. Any shortcomings discovered in individual parts of the delivery shall not give rise to rejection of the entire delivery. Such shortcomings can only lead to a reduction of the price and in no case to an obligation to replace or compensate. LuxVisual is however entitled to repair or replace the goods. In any case, the production or compensation cannot be higher than the amount of the invoice concerning the disputed delivery.

LAND AND BUILDINGS
If a permit is required to place our material (panel, adhesive, textile, box, totem, metal structure, wooden structure, concrete block, poles, etc.) or any other communication support on a plot of land or on a building, it is the customer's responsibility to apply for and obtain this permit in good time.
Likewise, the client is obliged to inform LuxVisual in advance of the presence or absence of utility lines (gas, water, electricity) at the location where the equipment is to be placed.
The locations where the material is to be placed will be clearly defined and marked by the customer.
Damage to the land and/or buildings as a result of hidden defects, their condition, as well as failure to comply with the obligations contained in this section, shall be borne by the customer. The customer may not, under any circumstances, when one or more of these circumstances occur, hold LuxVisual liable or claim damages for the restoration of the building and/or the land.

FORCE MAJEURE
LuxVisual is released by operation of law from its obligations if the payment conditions have not been observed by the customer or in the presence of force majeure or events such as: labour dispute, total or partial strike at its suppliers, service providers, transporters, post offices, public services, bad weather, unavailability of raw material or energy, imperative injunction of the public authorities (import ban, embargo), operating accidents, machine breakdown, explosion, epidemic, war, armed conflict, attack, earthquake, requisition, fire, flood, tooling accidents, failure or default of a supplier or subcontractor, failure of equipment or computer networks. The occurrence of a case of force majeure has the effect of suspending the execution of the contractual obligations of LuxVisual. LuxVisual will inform the customer as soon as possible of cases or events of force majeure.

JURISDICTION
In case of dispute, only the courts of Luxembourg are competent. The present conditions are subject to Luxembourg law.
If it appears to us that the customer's credit is deteriorating, in particular if there are judicial enforcement measures taken against him and/or in case of events which call into question the proper execution of the commitments entered into or make them impossible, we reserve the right, even if the goods have already been fully or partially dispatched, to suspend the order in whole or in part and to demand the necessary guarantees. If the customer refuses to do so, we reserve the right to cancel the order in whole or in part. This is without prejudice to our claims for damages.